Your health plan's prior authorization policies are being digitized. But digitization alone doesn't prove that the automated workflows will work at scale, across different EHR systems, in production conditions.This is where testing enters. And testing for policy digitization across multiple EHRs is harder than it looks.Itiliti Health has spent years working directly with health plan customers on policy digitization. They've seen where the automation breaks, where EHR vendors interpret policies differently, and where documentation gaps trip up workflows. Drummond has conducted extensive testing on the Clinical Request for Documentation (CRD) standard, and now faces the next phase: testing digitized policies themselves.This webinar brings those two perspectives together. You'll hear from Itiliti Health about the real challenges their customers face when testing policies across vendor systems. Then you'll see how Drummond's FHIRplace testing framework addresses those gaps.This is grounded in customer experience, not specification theory.
WHAT YOU'LL LEARNThe State of CRD Testing and What It Revealed
Drummond has completed extensive testing on how EHRs and payers handle Clinical Request for Documentation requests. Timothy Bennett and Lisa Palmer share what that data shows:
This foundation explains why the next phase of testing is critical.
Real-World Implementation Challenges
Itiliti Health brings direct experience. Michael Lunzer shares firsthand what his health plan customers encounter when they try to test digitized policies:
You'll hear the specific friction points that policy models alone don't reveal.
From Challenges to Testing StrategyWith those challenges mapped, the webinar connects them to testing solutions. How does FHIRplace testing address what you just heard?
Q&A
Open-floor discussion. Expect questions about EHR integration challenges, typical testing cycles, cost and timeline, and how to start.________________________________________
WHY THIS MATTERS
Digitization is not a one-time event.
Plans change. Vendors update systems. Providers introduce new workflows. Continuous testing keeps the automation aligned with change. A policy that works in testing in month one may have issues when an EHR releases a new version in month three.
Policy digitization requires testing across the systems that will actually use it.
Data models alone don't tell you what will happen in production. You need to see how EHRs consume the policy data, apply it to real clinical scenarios, and generate responses. Gaps in that testing don't surface until go-live.
Customer experience informs better testing.
Itiliti Health's on-the-ground work with health plans reveals gaps that pure specification reviews miss. Specification compliance and real-world usability are not the same thing. That's why this conversation matters.
Drummond's role is to provide the infrastructure to close that gap.
FHIRplace provides the testing framework health plans need to go live with confidence. You test against policy data modeled as it will be, across EHRs that will consume it, in conditions that simulate production.
YOUR PRESENTERS:
Timothy Bennett, Drummond
Lisa Palmer, Drummond
Michael Lunzer, Itiliti Health
WHO SHOULD ATTEND
WHAT'S NEXT
Register & WEDI will send a calendar invite. After the session, all attendees will receive a recording and the slide deck. Health plans interested in FHIRplace testing can schedule a free consultation with Drummond to discuss your specific testing needs and timeline.
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